Client Services
What the Client Services unit does:
Client Services is responsible for the procurement and order fulfillment of Pooled Procurement Mechanism (PPM) health commodities. The unit is responsible for screening requisitions, providing Procurement Services Agent (PSA) service quotations to the client, requisition and purchase order management, and vendor management and engagement. Client Services is also responsible for Donor and Principal Recipient (PR) relations.
Key activities include:
- Engagement and client services for Donors and PRs.
- Screening requisitions and providing service quotations for procurement and sourcing.
- Management of solicitations and fair, transparent procurement in alignment with donor regulations and best practices.
- Purchase Order Creation and Management
- Process Improvement Initiatives to improve operational efficiencies and service delivery.
Client Services resources can be found here:
Client Services SOPs, WIs, and Policies can be found here:
Contact details:
Central email account: ClientServices@nl.pfscm.org
View more details about the Client Services team here.